A second-generation member of the Sewerage and Water Board of New Orleans team, Ceara Labat follows in the footsteps of her father, who worked as an integral employee in daily operations. Knowing the commitment and importance of the SWBNO, deciding to join the board was an easy decision, as she hoped to also make an impact on her city.
Holding multiple degrees in Business Administration, Marketing, as well as Tourism Management, Labat spent nine years working as an event coordinator at the Ernest N. Morial Convention Center, where the vitality of the water system is crucial to residents as well as our thriving tourism industry.
“My role at SWBNO combines my love for New Orleans with my passion for people and the dream to positively impact the city,” says Labat. “Being part of a team that is essential to the city and our daily life is my way of positively impacting the community. I am grateful and honored to be part of this team.”
Now on the front lines of customer service excellence and stakeholder engagement as a Customer Engagement Specialist, Labat is the eyes and ears of the community, taking in residential concerns and speaking directly to the people the SWBNO aims to help firsthand.
“I take pride in being a person residents can come to with concerns. Nothing feels better than a resident contacting me after an issue has been resolved to say thank you,” says Labat.
A strong advocate for clear communication between community and government, Labat believes that listening and providing solutions directly to residents about the improvements SWBNO is adding to the city is key to a bright and hopeful future.
Sewerage and Water Board of New Orleans
504-52-WATER // www.swbno.org // www.swbno.org/Projects/SmartMetering // outreach@swbno.org
