City of New Orleans Earns Certification for Innovative Data Use

NEW ORLEANS – Mayor Mitch Landrieu, in partnership with Bloomberg Philanthropies, announced New Orleans has been recognized among nine inaugural cities to achieve What Works Cities Certification for innovative data use.

The City of New Orleans was recognized for being an innovative leader in using data to enhance government effectiveness and improve city services for residents.

In January 2011, Mayor Landrieu created Office of Performance and Accountability (OPA) to sets goals, tracks performance, and gets better results through data-driven management decision-making and accountability to residents.

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Across a number of initiatives, OPA has improved city services for residents using data and tracking performance.

The City’s BlightSTAT program has reduced blight by over 15,000 units citywide. OPA partnered with the New Orleans Fire Department (NOFD) on an analytics project to distribute and install over 8,000 smoke alarms to homes based on a calculated assessment of risk.

The OPA team has also recently partnered with New Orleans Emergency Medical Services (EMS) on an analytics project to create equitable distribution of ambulance trucks which has led to an overall decrease in EMS response times across the city during the night shift and enhanced equity in EMS response times across neighborhoods.

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Additionally, OPA coordinates the updates of the City’s Strategic Framework, which lays out the City’s high level objectives and strategies. The Strategic Framework provides the organizing structure for ResultsNOLA, the city-wide, departmental performance management system. Click here to learn more about the City’s Strategic Framework and ResultsNOLA, the city-wide, departmental performance management system.

OPA also manages the City’s STAT programs which has tracked support on high priority issues like blight, quality of life, customer service, contracting, and revenue collection. 

OPA Director Melissa Schigoda said, “We are thrilled to receive the What Works Cities silver-level certification from Bloomberg Philanthropies. This department works every day to develop new ways to track performance and remain accountable to residents. This recognition is a testament to the City’s hard work over the past seven years to improve city services.”

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“Since 2010, we have made it a priority to track performance across the City to create a better experience for the residents of New Orleans,” said Mayor Mitch Landrieu. “We are grateful to Bloomberg Philanthropies for recognizing our hard work and inspiring us to continue the mission of strategically and methodically enhancing city services for all New Orleanians.”

For more information on the What Work Cities Certification, click here. For more information on Bloomberg Philanthropies, visit

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